So Long State Farm

December 10, 2015

I feel bad for our agent, but State Farm made it clear that we had a strictly business relationship. As such, I am now making strictly business decisions…

At Mustang Marketing, we had used State Farm for its business insurance since we started the company almost 30 years ago. My wife and I had all of our personal insurance with them, as well, since we were married 36 years ago. We’ve had the same agent for the last 30-plus years and, more than once, he’s gone out of his way to help us out. We’ve had a number of opportunities to change carriers over the years, and we could have received the same coverage for less money or more coverage for the same money. However, we never changed because we felt a sense of loyalty to the agent for the times he and/or his staff had helped us out. It was nice to know that if we needed it, we had “a guy.” Which is why it saddens me to say that we are now pulling all of our business away from State Farm. Last year, our company was robbed twice. Stripped clean of all of our computers and any sense of security. State Farm did a good job of making us whole — or at least the part that could be written off by a check; the sense of security has not returned. The culprits have since been caught and jailed. A year has passed and things were seemingly back to normal. That was, until we received the cancellation notice. State Farm corporate decided — despite the objections of our agent — that after 30 years without a claim, we had become a bad risk. So they cancelled us. While no one would insure us for theft, we now have a new carrier, and they’re doing a pretty good job. Although, the bond has been broken with State Farm and we’re now taking advantage of lowering our rates on all of our policies — both personal and professional. I feel bad for our agent, but State Farm made it clear that we strictly had a business relationship. As such, I am now making strictly business decisions, and that means cancelling every single State Farm policy. Maybe they made the right decision, but we are moving quite a few policies and, of course, I’m sharing this story on a blog. The next time I hear their singsong jingle, “Like a good neighbor, State Farm is there,” I’ll know that it’s only true until you actually need them.